Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - no damaged or previously installed and used parts, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@9kmotors.com to receive information on shipping your product.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs will be deducted from your refund unless the product is found to be faulty.

You can always contact us for any return question at support@9kmotors.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via email.

Recall Policy

We prioritize the safety and satisfaction of our customers. In the extremely unlikely event of a product recall, we are committed to ensuring a swift and efficient resolution. Our recall policy includes the following steps:

Notification: If a recall is necessary, we will promptly notify all affected customers through email (using the email address provided at the time of order), and via a notice placed on our website. Detailed information about the recall, including the specific product and the reason for the recall, will be provided.
Instructions: Clear instructions on how to identify the recalled product and the steps to take will be communicated. This may include returning the product, stopping its use, or other safety measures.
Returns and Replacements: We will arrange for the return or repair (as appropriate) of the recalled product at no cost to the customer. Depending on the situation, replacement product(s) or a refund may be offered if a repair cannot be reasonably or safely made to remedy the recall issue.
Support: Our customer service team will be available to assist with any questions or concerns regarding the recall process. Specific contact information will be posted on this site or sent via email in the event of a recall.
Prevention: We will thoroughly investigate the cause of the recall and implement measures to prevent similar issues in the future.

Your safety is our top priority. Thank you for your understanding and cooperation.